RETURNS & EXCHANGES
We're sure you'll be happy with your Pinoroble purchase but we all change our minds, if you do please read through the information below. As always our customer experience team are only an email away! So any questions you have please email: [email protected]
30 Day Return Policy
If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in original resalable condition.
Please ensure all returned items are well packed, so as not to be damaged in transit.
We strongly encourage our customers to send returns by a tracked and insured service as Pinoroble will not take responsibility for items damaged or lost in the return transit.
If an item/order is returned to Pinoroble outside of the 30-day return period we will issue the customer a Gift Card for the due amount minus any shipping costs.
If your return does not meet this criteria this policy will not apply.
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.
Upon receiving your item for exchange we will inspect the items, if it complies with our standards stated above we will then process the order and despatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size or colour desired being out of stock or item not passing inspection, we will immediately notify you by email.
Please contact to get return adress.
CUSTOMS & MISSED PARCELS
Customs and Duties
If customs or import duties are charged, Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Unfortunately we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.
The customer must take full liability for any parcels returned to Pinoroble due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.
Any items not delivered due to recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to Pinoroble, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
Once your parcel leaves our warehouse it is the carriers responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via [email protected]
For all European and International orders, if your parcel is undelivered outside of the ETA time please contact [email protected]
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. Pinoroble will always do our best to locate and update you on our delivery if needed.