Terms & Conditions
Please read the following carefully. Your use of the Pinoroble website (www.pinoroble.com) and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").
We may revise these terms and conditions at any time by updating this page. You should check the Website from time to time to review the latest updated current terms and conditions, because they are binding to you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
Shopping with www.pinoroble.com
We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to meet your order.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order, the purchase contract will be made even if your payment has been processed prior to despatch, unless we have notified you that we do not accept your order or you have cancelled your order.
We reserve the right to refuse an order:
- When the goods are unavailable
- When we cannot obtain authorization for your payment
- If there has been a pricing or product description error
- If you do not meet any of the eligibility criteria set out in our terms and conditions
Payment & Security
Orders may be processed online, using a credit or debit card (currently VISA, MasterCard, Mollie and PayPal Express Checkout)
To ensure that shopping online is secure, when paying by credit/debit card your details will be encrypted using the 128-bit SSL Software. We have chosen to use Paypal as our payment gateway. Paypal ensures that all your credit card details are encrypted and sent securely between you, your bank and Pinoroble.
Your credit card company may also carry out additional security checks. In the event your card is declined please contact your card issuer to authorize the transaction.
We may feel the need to carry out additional security checks to help protect both Pinoroble and its customers. In these cases, we may ask for additional proof of ID such as a driver’s license or utility bill. You will be contacted by email or phone if necessary.
Contract cancellation under the Distance Selling Regulations:
You are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive your order.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the order, and that you have taken reasonable care of the product(s) and have not used them.
For help returning items please contact customer services, [email protected]